| Connection Type | Desktop Quote Time from Enquiry (Working days) | Survey Quote Time from Enquiry (Working days) | RFS Time from Order (Working days) | Availability Standard (% pa) | Availability Protected (% pa) | Fault Response (Hours) | Target Fix Time (Hours) |
|---|---|---|---|---|---|---|---|
| Dark Fibre Lease - Underground | 5 working days with exemptions applied | 8 | 30-45 | 4 | 12 | ||
| Dark Fibre Lease - Overhead | 5 working days with exemptions applied | 8 | 30-45 | 4 | 18 |
